Privacy Policy

At Sahm Aldwa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Information We Collect

Depending on how you use our website, we may collect the following types of personal information:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Information

To process your orders securely, payment information may be collected through our trusted payment service providers. Sahm Aldwa does not store your complete credit or debit card details on its servers.

Account Information

If you create an account, we may collect:

  • Username
  • Password (stored securely in encrypted form)
  • Account preferences and settings

Order and Transaction Information

We may collect information related to:

  • Products viewed
  • Shopping cart and wishlist items
  • Purchases
  • Returns or exchanges
  • Order history
  • Payment confirmations

Communication Information

Information you provide when contacting our customer support team through email, contact forms, WhatsApp, or other communication channels.

Device Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language settings
  • Cookies and similar technologies

Website Usage Information

Information about how you browse and interact with our website, including pages visited, products viewed, time spent on pages, and referral sources.

How We Collect Information

We collect personal information from several sources, including:

  • Directly from you when you create an account, place an order, subscribe to newsletters, or contact us.
  • Automatically through cookies, analytics tools, and similar technologies when you browse our website.
  • From payment providers, shipping partners, and other service providers involved in processing your orders.
  • From trusted business partners where permitted by applicable law.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Verify payments and prevent fraudulent transactions.
  • Manage your customer account.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our products, website, and services.
  • Personalize your shopping experience.
  • Respond to inquiries and requests.
  • Send promotional emails, SMS, or marketing messages (only where permitted by law or with your consent).
  • Detect, prevent, and investigate fraud or unauthorized activity.
  • Comply with applicable legal and regulatory obligations, including the Sultanate of Oman’s Personal Data Protection Law (PDPL).

Marketing Communications

If you choose to subscribe, we may send promotional offers, product updates, newsletters, and special campaigns.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer service.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality.
  • Remember your preferences.
  • Analyze website traffic.
  • Measure advertising effectiveness.
  • Provide a better shopping experience.

You may disable cookies through your browser settings; however, doing so may affect certain website features.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Payment gateway providers.
  • Shipping and logistics companies.
  • Website hosting providers.
  • Analytics providers.
  • Government or regulatory authorities where required by applicable law.

All service providers are required to protect your information and use it only for the services they provide to Sahm Aldwa.

Your Rights

Depending on the laws applicable in your country or region, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing activities.
  • Withdraw consent for marketing communications.
  • Request a copy of your personal information where legally applicable.

Requests may be submitted through our customer support channels.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for individuals under the age required by applicable law to enter into online contracts. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Sahm Aldwa through the contact information provided on our website.

هاتف: : 968+ XXXXXXXX]
إيميل: info@sahmaldwa.com